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General Questions

How do your products work

Step 1: Light both your wicks and wait for the candle to burn until you see the wrapping foil. Step 1: Light both your wicks and wait for the candle to burn until you see the wrapping foil. Step 1: Light both your wicks and wait for the candle to bur

What type of jewellery comes with your products?

You can choose your preferred jewel type from ring, necklace, earrings or bracelet. Each jewellery prize will be made from either 925 Sterling Silver or Yellow/White Gold with an RRP value between £10 - £2,000.

How can I find out the value of my jewel?

Every surprise jewel will have a tag attached to it. To find out how much your new jewel is worth, please enter the code on the tag here: https://appraise.imperialcandles.co.uk/ and follow the steps mentioned.

What is the difference between your collections?

Candles. 1. Classic Collection: You have the option to select either a necklace, earrings, or preferred ring size, bracelet is also available in select scents. The candles are 21 oz., approximate burn time of 120 hours, and come in luxurious glass ja

Can I win anything else other than jewellery with your products?

Yes. We know that you love the chance to reveal a jewel valued up to £2,000, therefore, to make the experience more exciting, we are offering different prizes throughout the year. Any prize promotions will be posted on our Facebook page (https://face

Why has my candle moved in the glass?

Due to cold weather, sadly, the wax may shrink, pulling away from the glass. This can cause the wax to move in the jar, which may result in a gap at the bottom of the candle.