All the jewellery are placed inside a zipped bag and then wrapped in two layers of protective foil to prevent any damage. If you find your jewel faulty or damaged please contact us and we will gladly assist you with this issue.
As much as we would love for every customer to enjoy their jewel, sometimes this may not be the case. Considering the jewel is a bonus within our products we won’t be able to exchange
Due to security reasons, all the jewellery with an RRP of £1,000+ will NOT be placed inside the product. Instead, you will receive a congratulations message letting you know you are a winner and instructions on how to claim your jewel.